Returns and Refunds Policy:
Here at trendtrove, our primary goal is your complete satisfaction with your purchase. Should you find any reason for dissatisfaction with your order, rest assured that we have streamlined the return process for your convenience. Please take a moment to review the details of our policy below:
Eligibility Criteria:
For a successful return, your item must remain unused, in the same condition as when received, and within its original packaging. Please note, certain products, including personalized or intimate items, may not be eligible for return due to hygiene or customization considerations.
Timeframe for Returns:
You have a 30-day window from the date of delivery to initiate a return. Regrettably, we are unable to facilitate a refund or exchange beyond this period.
Return Authorization (RA) Procedure:
Before commencing the return of any products, we kindly ask that you reach out to our customer service team to secure a Return Authorization (RA) number. Please note that returns lacking an RA number may not be accepted.
Refunds (if applicable):
Upon receiving and inspecting your return, we will promptly inform you of the approval or rejection of your refund request. If approved, the refund will be processed back to your original payment method within a reasonable timeframe. It’s important to note that the refund amount may be subject to deductions such as restocking fees, return shipping costs, or applicable taxes.
Delayed or Missing Refunds (if applicable):
Should your expected refund not materialize within the anticipated timeframe, we recommend first checking your bank account or credit card statement. If the refund remains absent, please initiate contact with your financial institution. If further assistance is needed, please do not hesitate to reach out to our customer service team, who will gladly investigate the matter.
Returns for Sale Items (if applicable):
Products purchased at a sale price or discounted rate may be returned; however, the refund will be based on the discounted price paid during the initial purchase.
Exchanges (if applicable):
Should the need arise to exchange an item for a different size, color, or style, kindly get in touch with our customer service team to initiate the exchange process. Please bear in mind that exchanges are subject to product availability. You may also be responsible for any price discrepancies and additional shipping costs associated with the exchange.
How to Initiate Product Returns:
To initiate a product return, please adhere to the following steps:
Contact our customer service team to request a Return Authorization (RA) number and receive comprehensive instructions for the return process.
Safely and securely package the item, either in its original packaging or a suitable alternative. Make sure to include any accompanying accessories, tags, or documentation.
Clearly indicate the RA number on the exterior of the package.
Dispatch the return package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the safe arrival of the returned item.
Understanding the Restocking Fee:
Certain returns may be subject to a restocking fee. This fee encompasses the costs associated with processing, inspecting, and restocking the returned items. The specific restocking fee percentage will vary based on the product in question and its condition. Our customer service team will apprise you of any applicable restocking fees during the return process.
Return Shipping Costs:
The customer is responsible for covering the shipping expenses related to the return of the item, unless the return results from an error on our part (e.g., incorrect item shipped, damaged item). The return shipping costs will be deducted from the refund amount, unless otherwise specified.
For any further inquiries or assistance regarding returns or refunds, please do not hesitate to contact our customer service team. We are committed to guiding you through the process and ensuring your utmost satisfaction.